Business Analyst Intern, London

La mission

<div class="content-intro"><p><strong>About Mirakl:</strong></p> <p>Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.<br><br>Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).<br><br>With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.</p> <p>For more information, visit <a href="http://www.mirakl.com">www.mirakl.com</a>.</p> <p><strong>Mirakl in Numbers:</strong></p> <ul> <li>🗓️ Founded in 2012 | Member of French Tech Next40</li> <li>👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo</li> </ul> <p><strong>Our Values:</strong></p> <p>Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.</p> <p>Our 5 values guide how we collaborate:</p> <ul> <li>💡<strong> Work Hard Together:</strong> Teamwork and collaboration are the foundation of our success</li> <li>🏆 <strong>Get Things Done: </strong>&nbsp;We prioritize action and efficiency for impactful results</li> <li>🚀 <strong>Go Above &amp; Beyond:</strong>&nbsp; We tackle challenges proactively and always aim for excellence</li> <li>🎓 <strong>Succeed Through Expertise:</strong> Knowledge sharing and continuous learning are core to our culture</li> <li>🤝 <strong>Satisfy &amp; Empower Clients:</strong> We're committed to our clients' success</li> </ul> <p>&nbsp;</p></div><h2 class="pb-2 pt-4 heading-xl text-foreground">Business Analyst Intern</h2> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground"><em><strong class="font-semibold text-foreground">We are open to candidates looking for a six-month, full-time internship starting in January 2027.</strong></em></div> <div class="my-4 border-b border-primary-150">&nbsp;</div> <h3 class="pb-2 pt-4 heading-lg text-foreground">1. The Team You'll Join</h3> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">You'll be part of our B2C Customer Success team (EMEA North), led by Patrick Luetjens, and will work closely with your internship mentor, Jessica Winwards, Senior Customer Success Consultant for the UK. Together, you'll be helping Mirakl's clients successfully launch, optimise, and grow their marketplace — guiding them through implementation, analysing performance, and driving continuous improvement through actionable strategies.</div> <div class="my-4 border-b border-primary-150">&nbsp;</div> <h3 class="pb-2 pt-4 heading-lg text-foreground">2. Your Impact</h3> <ul class="pb-2 flex flex-col gap-1 list-disc pl-6 text-foreground text-base leading-relaxed"> <li class="break-words text-foreground text-base leading-relaxed"><strong class="font-semibold text-foreground">Analyse marketplace performance:</strong> Dive into client data to identify trends, uncover opportunities, and develop actionable recommendations that support growth and improve outcomes.</li> <li class="break-words text-foreground text-base leading-relaxed"><strong class="font-semibold text-foreground">Develop compelling client materials:</strong> Create presentations and workshop content in English that help clients understand their marketplace performance and strategic opportunities.</li> <li class="break-words text-foreground text-base leading-relaxed"><strong class="font-semibold text-foreground">Conduct market research:</strong> Research the e-commerce landscape to surface competitive insights and emerging trends that inform both client strategies and Mirakl's product direction.</li> <li class="break-words text-foreground text-base leading-relaxed"><strong class="font-semibold text-foreground">Drive cross-functional projects:</strong> Collaborate with international teams on high-impact internal initiatives that strengthen Mirakl's position as an industry leader.</li> <li class="break-words text-foreground text-base leading-relaxed"><strong class="font-semibold text-foreground">Support CS leadership:</strong> Provide strategic support to Customer Success leaders and managers, contributing to daily activities and special projects that ensure exceptional client outcomes.</li> </ul> <div class="my-4 border-b border-primary-150">&nbsp;</div> <h3 class="pb-2 pt-4 heading-lg text-foreground">3. What You'll Bring to the Role</h3> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground"><strong class="font-semibold text-foreground">Education:</strong></div> <ul class="pb-2 flex flex-col gap-1 list-disc pl-6 text-foreground text-base leading-relaxed"> <li class="break-words text-foreground text-base leading-relaxed">Currently enrolled in a Bachelor's or Master's programme in Business, Economics, or a related field</li> <li class="break-words text-foreground text-base leading-relaxed">Eligible for an internship in London</li> </ul> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground"><strong class="font-semibold text-foreground">Experience:</strong></div> <ul class="pb-2 flex flex-col gap-1 list-disc pl-6 text-foreground text-base leading-relaxed"> <li class="break-words text-foreground text-base leading-relaxed">A genuine interest in or first experience within the e-commerce industry</li> </ul> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground"><strong class="font-semibold text-foreground">Skills:</strong></div> <ul class="pb-2 flex flex-col gap-1 list-disc pl-6 text-foreground text-base leading-relaxed"> <li class="break-words text-foreground text-base leading-relaxed">Detail-oriented with strong analytical skills and proficiency in Excel and PowerPoint, including data visualisation and presentations</li> <li class="break-words text-foreground text-base leading-relaxed">Strong written and verbal communication skills in English</li> <li class="break-words text-foreground text-base leading-relaxed">Creative problem-solver, able to work independently and collaboratively in a fast-paced, international environment</li> <li class="break-words text-foreground text-base leading-relaxed">Curious about AI and emerging technologies, and how they can drive business efficiency</li> <li class="break-words text-foreground text-base leading-relaxed">Professional and adaptable when navigating complex or challenging business situations</li> </ul> <div class="my-4 border-b border-primary-150">&nbsp;</div> <h3 class="pb-2 pt-4 heading-lg text-foreground">4. Tools Used</h3> <ul class="pb-2 flex flex-col gap-1 list-disc pl-6 text-foreground text-base leading-relaxed"> <li class="break-words text-foreground text-base leading-relaxed">Salesforce</li> <li class="break-words text-foreground text-base leading-relaxed">Google Workspace (Docs, Slides, Sheets, Drive)</li> <li class="break-words text-foreground text-base leading-relaxed">Microsoft Excel</li> <li class="break-words text-foreground text-base leading-relaxed">Gong</li> <li cla