Customer Operations & Supply Chain Specialist (H/F)

La mission

This role focuses on managing the complete Order-to-Cash process, ensuring customer orders are accurately processed from receipt through delivery and invoicing. It serves as the primary point of contact for customers regarding order status, deliveries, invoicing, returns, and claims. The position requires close collaboration with supply chain, logistics, sales, finance, marketing, and planning teams to ensure smooth operations and high service levels. It involves resolving delivery challenges, stock shortages, and customer issues while maintaining strong customer relationships. The role also contributes to continuous improvement initiatives aimed at enhancing customer service performance and operational efficiency. Manage customer orders throughout the entire Order-to-Cash cycle, from order entry to invoicing. Monitor and communicate order, delivery, and invoice status to customers and internal stakeholders. Resolve delivery issues, stock shortages, returns, refusals, and customer claims in a timely manner. Coordinate with logistics providers and internal teams to validate and release blocked orders. Support customer service excellence and participate in process improvement and operational optimization projects.