Customer Planning Champion (H/F)

La mission

Tefal, T-Fal, Krups, Lagostina, Rowenta, Moulinex, SUPOR, WMF, Arno, Emsa, All-Clad… These brands are part of the daily life of millions of consumers in more than 150 countries. With 32,000 employees and €8,3 billion sales in 2024, Groupe SEB is the leading worldwide manufacturer of small domestic appliances and cookware thanks to the strength of its brands, its drive for innovation, its international growth, and its vision for the future. Groupe SEB commits to have a socially equitable policy (diversity and inclusion, quality work environment, health & safety...) while developing actions with a positive impact on society and the environment (circular economy, fight against climate change, community engagement…). What you can expect about the location Groupe SEB WMF is based in Geislingen, a small town easily accessible from Stuttgart or Ulm in 30-40 min. Stuttgart is a very dynamic city with a strong and active VIE network due to the presence of numerous international groups from the automotive industry. Whereas Ulm is a lively university town (awarded best city to live in Germany!), close to the Alps, and with a significant foreign students network. What you can expect about the team The Planning team, it is 20 dynamic and international silo-breakers working hands in hands with all departments, at the center of the organisation. Understanding each other, being proactive and build strong relationships with all employees are the main characteristics of the team. What you can expect about the job ? As a Customer Planner (m/f/d), you will be responsible for the strategic supply chain planning and coordination of a defined sales channel. In close cooperation with Sales and the international supply chain organisation, you engage the demand plan into concrete customer plans. You are the voice of the customer to anticipate the right product availability, and you are the key supply chain contact to the sales to make the best usage of our available products. Your role will have a decisive influence on our ability to deliver and therefore on the long-term success of our company. Your responsibilities will be as follow: 1. Plan what matters to the customer • Develop the customer intimacy together with sales to understand what is most important to plan for the customer • Apply the right focus on sales event management and customer assortment replenishment for your sales channel and your strategic customers • Ensure and secure product availability for sales events and products important for the customer thanks to a good collaboration with the Supply Planning teams 2. Collaborate actively with all your Supply Chain stakeholders • Contribute to cross-customer allocation in collaboration with the Inventory Management • Give visibility to sales on product availability risks and opportunities • Check alternatives to sell in case of product unavailability • Collaborate actively with all stakeholders to share qualitative inputs from the customers: Demand Analysts, Customer Service, Customer Coordinators, Distribution 3. You aim for operational excellence • Follow the priorities defined together with your team leader, in line with the channel strategy and the group guidelines • Use your intrapreneurial spirit, customer orientation and operational efficiency to continuously improve your KPIs: sales event service level and sales planning accuracy