Client Relation Center Intern (2027 Semester 1) - Generation H

La mission

Analyzes key performance indicators (KPIs) and operational metrics to generate actionable insights that support reporting needs for Managers and Specialists. • Monitors open service tickets to identify patterns in pending returns and post-sale issues, ensuring timely resolution and process optimization. • Conducts in-depth research and trend analysis on Hermes.com customer service interactions to support escalation management.